Overview
Account Director Jobs in Greater London, UK at Wilson James
Location: Greater London
Account Director
Permanent
Location:
London
Hours:
Full time, Monday – Friday, 45 hours per week
Pay: £75,000 per annum
The London Museum stands as one of the UK’s most iconic and culturally significant institutions, welcoming visitors from across the globe and safeguarding collections of extraordinary historical importance. At the heart of this vibrant environment is a security operation that not only protects people and assets but also enhances the overall visitor experience.
We are seeking an exceptional Account Director to lead the delivery of a high‑profile security contract. This is a rare opportunity for a proven leader to shape, influence, and deliver a best‑in‑class security service within a world‑renowned cultural setting.
As the senior Wilson James representative, you will take full ownership of operational excellence, client partnership, financial performance, and continuous improvement – ensuring a service that is safe, seamless, and truly customer‑focused.
This is more than a security leadership position – it’s a chance to play a pivotal role in protecting one of the UK’s most treasured institutions while delivering an outstanding visitor experience. You’ll operate at the highest level, influencing strategy, leading people, and making a genuine impact every day.
If you are a confident, forward‑thinking leader ready to take ownership of a prestigious contract and deliver excellence at every level, we want to hear from you.
About the Role
- Provide strategic and operational leadership across all aspects of the London Museum security contract
- Oversee the delivery of security operations across multiple sites, exhibitions, and high‑profile events
- Act as the primary senior contact for the client, building strong, trusted stakeholder relationships
- Ensure full compliance with contractual, legal, health & safety and governance requirements
- Lead, inspire and develop management teams, frontline officers and event security personnel
- Drive financial performance, including budgeting, forecasting, cost control and efficiency improvements
- Manage and mitigate security, safety, operational and reputational risks across the contract
Lead incident management and business continuity planning, ensuring resilience in all scenarios
- Deliver detailed performance reporting, KPIs and strategic insights to stakeholders and senior leadership
- Champion innovation and continuous improvement to enhance service delivery and visitor experience
Why Join Us?
- Annual leave entitlement of 28 days
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training while on site, apprenticeships, and in‑house training courses
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for
- Proven senior leadership experience within security, cultural venues or complex public‑facing environments
- Demonstrated success in full contract ownership, including service delivery, finance and client satisfaction
- Strong commercial and financial acumen, with experience managing budgets and driving efficiencies
- Expertise in leading large, diverse teams across operational and event‑based environments
- Exceptional stakeholder management skills, with the ability to influence at senior level
- Solid understanding of security risk management, health & safety and regulatory compliance
- Advanced communication skills, with the ability to produce high‑quality reports and presentations
- Ability to remain calm, decisive and resilient in high‑pressure or emergency situations
- Highly organised, with the ability to manage multiple priorities and complex work streams effectively
- Professional, credible and values‑driven leader committed to inclusivity, excellence and continuous improvement
Qualifications & Experience
- Valid SIA Licence (Door Supervisor or Close Protection desirable)
- Strong working knowledge of security operations in a high‑profile environment
- First Aid, NEBOSH or equivalent safety/risk qualification (desirable)
- Security Risk Management qualification or relevant experience (advantageous)
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James’ commitment to Equality, Diversity and Inclusion,
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Title: Account Director
Company: Wilson James
Location: Greater London, UK
Category: