Overview
CCTV Operator Jobs in Manchester, England, United Kingdom at Johnson Controls
Title: CCTV Operator
Company: Johnson Controls
Location: Manchester, England, United Kingdom
Manchester – Full-Time | Onsite
Shift Pattern: 2 Days (7am–7pm), 2 Nights (7pm–7am), 4 Days Off
We are looking for an CCTV Operator to join our Remote Video Response Centre team. In this role, you will monitor CCTV and alarm activations, respond to incidents, and provide exceptional support to both internal and external customers in a fast-paced, security-focused environment.
What You'll Do
- Monitor and analyse CCTV footage and alarm activations
- Respond to remote video events and take appropriate action
- Handle inbound calls from customers and internal stakeholders
- Accurately record incidents and update customer databases
- Escalate enquiries, complaints, or incidents where required
- Maintain customer confidentiality and follow company procedures at all times
Must-Have
What we're looking for:
- Excellent communication and customer service skills
- Ability to remain calm and professional during serious incidents
- Strong attention to detail and concentration skills
- Customer-focused with a proactive, can-do attitude
Nice-to-Have
- SIA CCTV Licence
- IT knowledge
- Experience within a monitoring, security, or customer service environment
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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