Overview
Control Room Relief Officer Jobs in Solihull, England, United Kingdom at MAN COMMERCIAL PROTECTION LIMITED
Title: Control Room Relief Officer
Company: MAN COMMERCIAL PROTECTION LIMITED
Location: Solihull, England, United Kingdom
MAN Commercial Protection are looking for a Relief Security officer to join our Control room and Mobile Response team at Head Office.
Shift pattern: Days, Nights and Weekends.
Shift timings will be: 06:30-18:30 / 18:30-06:30.
Payrate: £14.00ph
Main Responsibilities:
- Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
- Report writing/completing incident forms
- Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
- Ensure any health & safety or HR issues are escalated accordingly
- Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
- Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
- Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and Man Commercial Protection control
The ideal candidate will:
- Be passionate about delivering excellent customer service
- Have experience of a workforce management system
- Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
- Have excellent communication skills
- Be able to work within a team as well as on their own and unsupervised
- Possess excellent communication and IT systems skills
- Can work under pressure whilst maintaining a positive attitude
- Have good time management skills
- Be able to work shift patterns and provide flexibility, where required
Qualifications and experience:
- Experience in the security industry would be advantageous but not essential
- Call centre / Helpdesk experience advantageous
- Experience using a time and attendance or workforce management system
- Knowledge of MS Office, Excel and Outlook advantage but not essential
- Experience of working on the telephones essential
- Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
- SIA DS and CCTV Licence are essential
Skills Required.
- Competent computer skills with a good knowledge of computer systems.
- Excellent communication skills
- Ability to create comprehensive incident reports
- Ability to work independently and as part of a team
- A 5-year checkable work/education history is required
- Happy to help others attitude!
- Valid Full UK Driving Manual Driving Licence
Benefits:
- Full uniform supplied.
- Access to in-house training CCTV and First Aid
- Free International Professional Security Association (IPSA) membership
- Perks at Work High Street Discount Scheme
- Access to 24-hour counselling helpline through IPSA
- Access to 24-hour legal helpline through IPSA
- Double pay on Bank Holidays
- Full training provided
- Free parking
- Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
