Overview
Director of Customer Operations – EMEA Jobs in Schiphol-Rijk, North Holland, Netherlands at Europa Recruitment
Title: Director of Customer Operations – EMEA
Company: Europa Recruitment
Location: Schiphol-Rijk, North Holland, Netherlands
Director of Customer Operations, EMEA
Location: Hoofddorp, Netherlands
About the company
This organisation is a global technology company specialising in innovative retail solutions that enhance security, merchandising, and customer engagement. With a strong international presence, it partners with leading brands and retailers to deliver smart, connected products that improve in-store experiences and operational efficiency. The company operates across multiple regions, including EMEA, and is known for its customer-centric approach, continuous innovation, and collaborative working culture.
The role
Reporting to the VP of Customer Excellence, this position is responsible for leading all operational and customer success activities across the EMEA region. You will work closely with customers, as well as sales and supply chain leadership, to support regional growth initiatives.
The role oversees key operational functions including customer service, key account management, order management, logistics, demand planning, and administrative support. You will act as a critical link between sales and operations, ensuring partners and end customers receive a seamless, high-quality experience.
Key responsibilities
- Lead and manage the daily operations team based in Hoofddorp
- Establish, optimise, and continuously improve processes and procedures
- Ensure full-cycle customer support from initial inquiry through to post-delivery service
- Drive effective demand and supply planning across the EMEA region
- Manage and optimise logistics processes, including third-party logistics (3PL) relationships
- Provide operational support to key accounts, including demand planning, QBRs, project management, and escalations
- Ensure financial controls and processes are in place and adhered to
- Support HR and payroll-related activities, including recruitment, onboarding, and employee relations
- Oversee sales and marketing administrative support functions
- Identify operational improvements and drive efficiencies across the business
- Lead and contribute to cross-functional and regional projects
- Collaborate with sales leadership on growth strategies
- Work closely with global counterparts across product marketing, quality, engineering, and planning
- Support and manage country-specific third-party service partners
Your profile
- Bachelor’s degree (HBO/WO) in Business or a related field
- Minimum 5 years of leadership experience managing teams and departments
- Experience within a multinational organisation
- Strong background in customer service, supply chain/logistics, and operational management
- Experience in customer-facing account management
- Advanced skills in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Able to work effectively across all levels and functions within an organisation
- Independent, proactive, and resourceful mindset
- Strong communication skills, both written and verbal
- Comfortable working under pressure, managing multiple priorities, and meeting deadlines
- Fluent in English and Dutch
- Additional European languages (German, French, Italian, or Spanish) are a plus
