Overview
Duty Manager Jobs in 6th of October, Al Jizah, Egypt at Sharaf DG Egypt
Title: Duty Manager
Company: Sharaf DG Egypt
Location: 6th of October, Al Jizah, Egypt
To manage entire store operations including all aspects of stock, manpower, productivity, front end margins and category’s top line
- Lead, inspire and motivate store teams to achieve top line target and front end margins
- Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
- Checking the display and merchandising of stock (e.g. correctness of price ticket)
- Ensure that the prices changes are updated and reflected correctly on the merchandise
- Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
- Ensure that the stocks/merchandise are received on time at the floor from inventory
- Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
- Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
- Tracking the conversion rates at the department level/individual level
- Responsible for handling and resolving escalated customer complaints and queries
- Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
- Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
- Training & Succession planning of the team members
- Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
- Check staff’s grooming/discipline and punctuality
- Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
- MAMR adherence
- Conducting One O Ones on a regular basis
Qualitative Requirements
- 3+ years of experience in Retail Electronics background of people management
- Must be Graduated
- Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving
