Fraud Agent I

Overview

Fraud Agent I Jobs in United States at Jobgether

Title: Fraud Agent I

Company: Jobgether

Location: United States

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fraud Agent I based in United States.

This role is an opportunity to support critical fraud prevention operations by identifying, analyzing, and responding to suspicious financial activity.

The position plays a key part in protecting customers, reducing risk, and ensuring secure banking experiences.

You will review fraud alerts, investigate unusual transactions, and collaborate with internal teams to resolve potential threats.

The role combines analytical investigation, customer communication, and operational decision-making in a fast-paced environment.

You will leverage fraud detection tools and banking knowledge to make informed risk assessments.

This position is ideal for a detail-oriented professional who enjoys problem-solving and making a direct impact on customer security.

You will contribute to a collaborative fraud operations team focused on compliance, accuracy, and continuous improvement.

Accountabilities

The Fraud Agent I is responsible for monitoring fraud activity, assessing risk, and taking appropriate action to protect customers and financial accounts. The role requires strong attention to detail, sound judgment, and the ability to manage sensitive investigations while maintaining a high level of customer service.

• Review and analyze fraud alerts generated through fraud monitoring platforms to identify suspicious activity and determine appropriate next steps.
• Create, manage, and document fraud cases, ensuring investigations, decisions, and actions are accurately recorded.
• Evaluate high-risk transactions, including mobile and ATM deposits, to identify potential fraud indicators.
• Conduct account reviews and early warning assessments to detect unusual or potentially fraudulent behavior.
• Assign cases for additional investigation when required and escalate complex or high-risk situations to leadership.
• Contact customers by phone to verify transactions, gather information, explain account concerns, and support fraud resolution.
• Provide empathetic and professional communication to customers impacted by suspected fraud.
• Take preventative security measures, including restricting access, placing account holds, and applying other protective actions according to procedures.
• Educate customers on fraud prevention practices and available security resources.
• Collaborate with internal teams including banking operations, customer support, card services, and online banking teams to resolve cases effectively.
• Maintain compliance with applicable regulations, internal policies, and industry standards.
• Complete required documentation, reporting, and compliance training while contributing to a strong team environment.

Requirements

The ideal candidate combines banking knowledge, investigative ability, and strong communication skills to manage fraud-related activities accurately and efficiently. This position requires the ability to prioritize urgent situations, analyze complex information, and deliver excellent customer support.

• High school diploma or equivalent required.
• Minimum of 2 years of experience in banking, financial services, fraud investigations, disputes, risk management, customer service, or a related field.
• Experience in fraud operations, account servicing, dispute resolution, or contact center environments is preferred.
• Strong analytical and investigative skills with the ability to identify patterns, anomalies, and risk indicators.
• Excellent attention to detail and accuracy when reviewing alerts and documenting investigations.
• Strong decision-making skills with the ability to assess risk and act appropriately in time-sensitive situations.
• Excellent verbal and written communication skills, including experience handling sensitive customer interactions.
• Ability to manage multiple priorities while maintaining service quality and operational efficiency.
• Advanced proficiency with fraud platforms, case management tools, and Microsoft Office applications.
• Knowledge of relevant financial regulations and industry requirements, including Regulation E, NACHA rules, Regulation CC, card network rules, BSA/AML/OFAC requirements, UCC, and elder financial abuse considerations.
• Familiarity with fraud monitoring tools, case management platforms, and banking systems is preferred.
• Ability to pass required background and credit checks.
• Flexibility to work varying schedules, including evenings and weekends when business needs require.

Benefits

• Competitive annual salary range of approximately $34,102 to $49,382.
• Full-time employment opportunity with a structured fraud operations environment.
• Access to professional development and required compliance training programs.
• Opportunity to build expertise in banking operations, fraud prevention, and risk management.
• Collaborative workplace culture focused on customer protection and operational excellence.
• Supportive environment with opportunities to grow within financial services operations.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.