Overview
Information Technology Manager Jobs in Addis Ababa, Ethiopia at Wilmar International
Title: Information Technology Manager
Company: Wilmar International
Location: Addis Ababa, Ethiopia
Job Responsibilities:
- IT Infrastructure Management
- Responsible for all aspects of IT infrastructure operations and related performance management.
- Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands.
- Ensure that all new technologies and services align with Wilmar global standard, business strategic principles and policy guidelines.
- Responsible for the ongoing growth and development of Jr. IT Admin.
- Guide the Jr. IT Admin in setting general process, roles and responsibilities.
- Prepare and maintain the operating and capital budgets for IT Infrastructure (Network equipment – Servers- Workstations) and identify cost reduction opportunities.
- Drive operational efficiencies that improve profitability and user satisfaction.
- Provide technical recommendations on the selection of infrastructure, platforms, and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management arrive at decisions that maximize business performance.
- Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies.
- Work closely with Jr. IT Admin to provide infrastructure guidance and oversee the infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives.
- Produce metrics showing operational compliance with best practices.
- Manage suppliers to provide a good solution for the business as per agreed plans.
- Develop, manage, and maintain all Repi Soap and Detergent PLC data centers and ensure that all policies and procedure are applied and followed.
- Work with Wilmar Group IT to ensure that Repi soap and Detergent PLC is following corporate standards in all infrastructure, Security and Help desk areas.
- Manage the site telecommunication infrastructure (Internet, VPN, Telephone…) and bill.
- Manage IT assets within the site and perform tech refresh at stipulated periods.
- Operate, troubleshoot, and resolve CCTV system issues.
- End-user Support
- Provide onsite and remote End user support.
- Tracking & documenting support activities using ticketing system (JIRA).
- Proactively understand, analyze, and research new technical problems when needed.
- Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
- Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
- Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.
- Ensure that necessary applications required by users are installed and working as expected.
- Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
- Troubleshoot and resolve end-user hardware, operating system, and software related problems.
Qualification & Requirements
- Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems
- 8 years relevant experience in IT Infrastructure management, business applications and IT helpdesk
- Strong customer service skills with a knack for problem solving.
- Possess an aptitude for acquiring new skills and knowledge.
- Ability to prioritize tasks and work on multiple assignments in a fast-paced and highly challenging environment.
- Strong written and verbal communication skills and meticulous attention to detail.
- Hands on experience with IT Service Management tools
- Hands on experience with office productivity, meeting room solutions and service management tools is an advantage.
- Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
- Multitasking and work under pressure.
