Overview
Information Technology Technical Support Jobs in Johannesburg, Gauteng, South Africa at Heya South Africa
Title: Information Technology Technical Support
Company: Heya South Africa
Location: Johannesburg, Gauteng, South Africa
🚨 We’re Hiring! IT Support – On-Site in Highlands North, Raedene Estate 🚨
HEYA is expanding! We specialize in providing top-tier Virtual Assistant services and extended office solutions for clients looking to scale their teams efficiently in the Global BPO environment. Our skilled management team ensures continuous support and career growth for all employees.
We’re looking for an IT Support to join our team and provide exceptional support to patients, providers, and payers through prompt, accurate, and courteous resolution of inquiries.
🔹 Position: IT Support
📍 Location: 2 Elray Street, Raedene Estate, Highlands North, Johannesburg (On-Site, NOT Remote)
⏰ Hours: 3 PM – 11 PM SAST or 4 PM – 12 AM SAST (hours may fluctuate based on schedule)
What You’ll Do:
✅ Provide first and second-line IT support to internal teams and users
✅ Troubleshoot hardware, software, and network-related issues
✅ Support onboarding and offboarding of users (accounts, devices, access)
✅ Maintain and monitor IT systems, ensuring uptime and stability
✅ Assist with Active Directory, email (Microsoft 365), and user account management
✅ Support VPN, remote access, and connectivity issues
✅ Escalate complex technical issues to senior IT or external vendors when required
✅ Log, track, and resolve tickets using ITSM tools
✅ Support installation, configuration, and updates of software and systems
✅ Ensure adherence to IT security protocols and data protection standards
✅ Assist in IT asset management and inventory tracking
✅ Provide technical support during system upgrades, migrations, and deployments
What We’re Looking For:
🔹 1–3 years’ experience in IT Support / Helpdesk / Desktop Support role
🔹 Diploma or Certificate in IT, Computer Science, or related field (preferred)
🔹 Strong understanding of Windows OS and Microsoft 365 environments
🔹 Basic networking knowledge (DNS, DHCP, VPN, LAN/WAN)
🔹 Experience with ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Desk)
🔹 Strong troubleshooting and problem-solving skills
🔹 Ability to work in a fast-paced BPO or call centre environment
🔹 Good communication skills (able to support non-technical users)
🔹 High attention to detail and ability to work independently
🔹 Willingness to work US operating hours (2pm – 11pm SAST)
💡 If you thrive in an IT Support role and want to be part of a dynamic, growing team, we’d love to hear from you!
🚀 This is your moment — let’s build your next chapter!
If you’ve been looking for an opportunity where your skills truly matter and your growth is supported every step of the way, this could be the one you’ve been waiting for.
👉 Apply directly via LinkedIn
✨ And here’s the best part — if you’re someone who’s ready to grow beyond a single role, explore new challenges, and discover where your strengths shine across different departments, you’re encouraged to use the https://forms.heya.team/heyateam1/form/BePartofHEYAApplyNow/formperma/z9TGjKS8bA-Y7NLvXPJj_T4lwUF9CPgq15n7FHycQ-4 to apply for multiple open roles that could be the perfect fit for your journey. The application https://forms.heya.team/heyateam1/form/BePartofHEYAApplyNow/formperma/z9TGjKS8bA-Y7NLvXPJj_T4lwUF9CPgq15n7FHycQ-4 provided (to also join our talent poll) — don’t miss out on your chance to step into something exciting and rewarding.
We’re not just hiring for positions — we’re building careers, unlocking potential, and creating opportunities for people ready to grow! 🚀
