Overview
Infrastructure Support Engineer Jobs in Dubai, United Arab Emirates at Pay10 Global
Title: Infrastructure Support Engineer
Company: Pay10 Global
Location: Dubai, United Arab Emirates
About Pay10 Global
Pay10 Global is a rapidly growing fintech and digital payments company, providing secure and scalable payment solutions across multiple markets. With a strong focus on innovation, security, and compliance, Pay10 enables businesses to process payments seamlessly while adhering to global regulatory standards.
Role Overview
We are looking for a Senior Infrastructure Support Engineer – Network & Security to manage and support our end-to-end IT environment in a fast-paced FinTech setup. This is not a traditional helpdesk role we are seeking a hands-on engineer who can own infrastructure, support critical systems, and ensure a secure IT environment. The ideal candidate will combine strong technical support expertise with infrastructure and cybersecurity experience.
Key Responsibilities
IT Infrastructure & Network Management
- Design, implement, and manage secure LAN/WAN architecture.
- Configure and manage enterprise-grade firewalls (Fortinet / Cisco / Sophos).
- Manage routers, switches, VLANs, and wireless infrastructure.
- Establish and maintain secure network tunnels (IPsec, SSL VPN, Site-to-Site VPN).
- Monitor network performance, uptime, and capacity planning.
Cybersecurity & Risk Management
- Implement enterprise security controls aligned with FinTech best practices.
- Manage endpoint security solutions (e.g., Bitdefender or equivalent).
- Conduct vulnerability assessments, patch management, and risk mitigation.
- Monitor SIEM logs and lead incident response activities.
- Enforce Zero Trust security principles.
Microsoft 365 administration & Cloud Security
- Lead Microsoft 365 administration(E5) implementation and security optimization.
- Configure Azure AD, Conditional Access, MFA, and Identity Protection.
- Manage Microsoft Defender, Intune, DLP, and data governance policies.
- Secure Exchange Online, SharePoint, and Teams environments.
- Oversee user lifecycle and privileged access management.
IT Operations & Governance
- Develop IT policies, SOPs, and security frameworks.
- Manage IT assets, backups, and disaster recovery strategies.
- Ensure compliance with industry standards relevant to FinTech & Regulatory.
- Maintain vendor coordination for hardware, software, and security tools.
- Provide escalation-level (L2/L3) support when required.
Team Leadership & Strategy
- Supervise IT support staff (if applicable).
- Drive IT security awareness across the organization.
- Plan infrastructure scalability and future technology roadmap.
- Report IT risk and performance metrics to management.
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or related field.
- 4–6 years of experience in IT Infrastructure & Security (preferably in FinTech / Banking / Payments domain).
- Strong hands-on expertise in:
- Firewall & Network Security
- VPN & Secure Network Tunneling
- Microsoft 365 E5 Security Stack
- Azure Active Directory & Identity Management
- Endpoint Protection (Bitdefender or similar)
- Windows Server & Active Directory
- Backup & Disaster Recovery Planning
Preferred Certifications
- Microsoft Certified (Azure / M365 Security)
- CCNA / CCNP
- Fortinet NSE
- CompTIA Security+
- ISO 27001 Lead Implementer (Good to have)
