Overview
IT Executive (On-site) Jobs in Singapore, Singapore at Lotte Duty Free Singapore
Title: IT Executive (On-site)
Company: Lotte Duty Free Singapore
Location: Singapore, Singapore
Key responsibilities and accountabilities:
- Desktop Support-L1, (Mandatory)
- As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures
- Creations / termination of email accounts and system access rights for new employees and exiting employees
- Prepare, issuance and maintenance of IT hard wares for all employees according to job functions and requirements
- Handle first-level incident / problem determination and resolution on a 24×7 basis and attend to Service incidents and queries within the agreed service levels
- Timely escalation of incidents to higher levels when required
- Log file monitoring for errors
- Perform daily, weekly and monthly proactive housekeeping and monitoring activities as well as Vendor co-ordination,
- Perform basic Service Requests based on Standard Operating Procedures
- Follow quality / security process defined for the engagement
- Any other ad-hoc duties or assignments / projects as assigned by the management
Requirements
- Demonstrated knowledge in the following OS: Windows 7/8/10 and Windows 2008/2012 server
- Able to understand and manage Microsoft Access and Microsoft SQL databases
- Working technical knowledge of Microsoft Office
- Demonstrated knowledge of Visual Studio .NET (VB/C#) Education/experience
- University degree in Computer related field or 1-2 years IT support related experience
- CompTIA, Microsoft, or other recent technical certifications are a plus
- Strong written and oral English communication skill
- This role is primarily based in Tampines HQ office that also supports the Operations level with ad-hoc traveling to Changi Airport office, duty-free retail stores and 3PL warehouse as and when needed
Benefits
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days to 18 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage
- Performance bonuses subject to company's and individual's performances
