Overview
IT Manager – Fraser Suites Bangkok, Thailand Jobs in Bangkok City, Thailand at Frasers Hospitality
Title: IT Manager – Fraser Suites Bangkok, Thailand
Company: Frasers Hospitality
Location: Bangkok City, Thailand
Job Summary
Fraser Suites Bangkok in Thailand is slated to open in 2026. This role is responsible for managing all IT systems and infrastructure within the hotel property to ensure reliable operations, security, and continuous support for business functions and guest services.
Responsibilities
IT Operations
- Manage daily IT operations including PMS, POS, network, servers, Wi-Fi, and telecom systems
- Ensure system uptime, stability, and performance across hotel operations
- Perform troubleshooting and resolve technical issues promptly ensuring business continuity
Infrastructure & Security
- Maintain IT infrastructure including backups, disaster recovery, and system updates
- Implement basic cybersecurity and data protection measures
- Ensure compliance with company IT policies at property level
Vendor Management
- Coordinate with vendors for maintenance, support, and system upgrades
- Escalate issues and track resolution timelines
Pre-opening, Projects & Upgrades
- Partner with key stakeholders to align on IT architecture, standards, security, and project timelines
- Act as the property IT liaison, ensuring hotel operational requirements are integrated into the One Bangkok infrastructure
- Coordinate implementation of all hotel systems (PMS, POS, network, Wi-Fi, IPTV, telephony) in line with FH standards
- Track installation progress against the project schedule, escalating risks impacting opening readiness
- Support infrastructure setup (e.g. cabling, server rooms) and coordinate with contractors and vendors on-site
- Participate in testing, UAT, and system validation to ensure operational readiness
- Assist with IT documentation, asset handover, and setup of support model
Leadership
- Supervise IT support staff (if applicable) and ensure effective task allocation
Stakeholder Engagement
- Provide training and guidance to hotel users on systems, tools, and IT processes
- Support cross-department collaboration between IT and hotel operations teams
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Minimum 5 years of IT experience, preferably in hotels, resorts, or hospitality environment
- Experience managing IT operations and supporting business-critical systems in a property setting
- Strong knowledge of IT infrastructure, networking, servers, databases, cybersecurity, and cloud technologies
- Proficiency in hotel property management systems (PMS), POS systems, and hospitality applications
- Leadership and people management skills with ability to guide and support a small team
- Strong analytical and troubleshooting skills to resolve technical issues efficiently
- Good communication and interpersonal skills for coordination across departments
- Basic project management skills for system implementations and upgrades
- Ability to work flexible hours and respond to IT emergencies outside regular working hours
- Detail-oriented with strong commitment to system stability, security, and service quality
- Guest-focused mindset with understanding of IT’s role in enhancing guest experience
