Overview
IT professional Jobs in Philippines at RemoteVA
Title: IT professional
Company: RemoteVA
Location: Philippines
We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.
Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members.
Requirements
IT Support Skills & Tools
Overview
Candidates applying for IT support roles should be familiar with the following tools,
technologies, and troubleshooting practices commonly used in our environments.
Operating Systems
Windows 10 and Windows 11 administration and troubleshooting
Basic Windows Server awareness
Windows user profiles and permissions
Device setup and configuration
Microsoft Cloud & Identity
Microsoft 365 administration
Microsoft Entra ID (Azure AD)
Managing Entra / Azure joined devices
User account management and MFA
Basic familiarity with Microsoft Azure
Windows Troubleshooting Tools
Command Prompt and basic command-line tools
PowerShell (basic use)
DISM
CHKDSK
SFC / System File Checker
Event Viewer
Reliability Monitor
Task Manager
Windows startup troubleshooting
Windows Update troubleshooting
Networking
IP configuration and troubleshooting
DNS issues
Connectivity troubleshooting
VPN basics
Router and firewall basics
Hardware Troubleshooting
Desktop and laptop diagnostics
BIOS / UEFI configuration
SSD / NVMe drive troubleshooting
Peripheral troubleshooting (monitors, keyboards, webcams, etc.)
Printers & Network Devices
Local and network printer setup
Printer driver troubleshooting
Print spooler issues
Network device connectivity troubleshooting
Software & Business Applications
Microsoft Outlook
Microsoft Office / Microsoft 365 apps
Excel and Word troubleshooting
Dropbox and OneDrive
Browser troubleshooting (Chrome / Edge)
Security & Endpoint Awareness
Antivirus / endpoint protection basics
Malware troubleshooting
Phishing awareness and security best practices
Secure document environments
Typical IT Support Tasks
Software installation
Driver installation and updates
Windows updates
File backup and restore
System diagnostics and troubleshooting Nice to Have
Experience with RMM tools
Backup solutions
PC hardware upgrades or custom builds
Benefits
Work Remotely
