Overview
IT Support Engineer Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Sundus
Title: IT Support Engineer
Company: Sundus
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Code: JPC – 6195
Job Title: IT Support Engineer – UAE National
Reports to: IT System Administrator / Head of IT
Location: Abu Dhabi, UAE
Job Purpose
Provide day-to-day technical support to staff, ensuring hardware, software, and network issues are resolved promptly to maintain smooth business operations.
Key Responsibilities
- Act as the first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT peripherals.
- Set up and manage user accounts, email, and access permissions in accordance with IT policies.
- Troubleshoot hardware, software, operating system, and network connectivity issues, escalating complex problems to the IT System Administrator when required.
- Support video conferencing systems, meeting room AV equipment, and collaboration tools.
- Maintain IT asset inventory, including hardware, software licenses, warranties, and service records.
- Assist with employee onboarding and offboarding by provisioning and deactivating IT equipment, accounts, and system access.
- Perform routine maintenance, including software updates, antivirus checks, and backup verification for end-user devices.
- Follow and help enforce IT security policies, including password management, device encryption, and cybersecurity awareness.
- Document recurring issues and solutions to maintain an internal IT knowledge base.
- Coordinate with vendors for equipment repairs, replacements, and warranty claims.
- Support IT infrastructure upgrades, system rollouts, and digital transformation initiatives.
Required Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1 4 years of experience in an IT Support or Helpdesk role.
- Working knowledge of Windows, macOS, Microsoft 365, Active Directory (user administration), and basic networking (LAN, Wi-Fi, VPN troubleshooting).
- Experience with IT ticketing systems such as ServiceNow, Freshservice, or similar platforms.
- Basic understanding of cybersecurity best practices and IT compliance.
- CompTIA A+, Network+, or equivalent certification is preferred.
- Fluency in English is required; Arabic is an advantage.
- Valid UAE work authorization.
Key Competencies
- Strong customer service mindset with the ability to support non-technical users.
- Excellent troubleshooting and problem-solving skills.
- Ability to prioritize and resolve issues under pressure.
- Strong verbal and written communication skills.
- High level of integrity, discretion, and confidentiality.
- Well-organized with strong attention to detail.
- Collaborative team player with the ability to escalate issues appropriately.
