Overview

IT Support Specialist Jobs in Carlsbad, CA at CyberCoders

Title: IT Support Specialist

Company: CyberCoders

Location: Carlsbad, CA

As an AEC Firm we proudly specialize in industries that inherently carry important social responsibility – we recognize our impact and influence in the communities we serve and pursue corporate responsibility through the lens of people, community, and planet. From oncology and rare disorders to COVID-19 or alternative proteins, our design and construction projects are pioneering solutions addressing important issues such as food scarcity and global health.

Job Description We are seeking a highly skilled and proactive in-office IT Support Specialist to join our IT Support team. This role is pivotal in supporting our employees and managing the integrity of endpoint, collaboration, and office IT infrastructure within their region. The IT Support Specialist is accountable for reducing system and employee downtime, improving the onboard/offboard and collaboration experience. The ideal candidate will possess technical expertise in modern endpoint management, security, and automation, and will thrive in a fast-paced environment focused on technical excellence and innovation.

Responsibilities

  • Manage endpoint and collaboration platform deployment and health for a region.
  • Device compliance
  • Patch/configuration conformance
  • Teams/meeting room reliability
  • Reduction in repeat incidents
  • Own incident resolution – prioritizing work based on business impact, resolving complex issues, and reducing repeat incidents through permanent fixes and knowledge improvements. Coordinate cross-functional resources as needed.
  • Lead regional onboarding and offboarding processes, including provisioning and deprovisioning of user accounts and equipment.
  • Own and maintain consistency for office technologies across the region (e.g., printers, A/V, meeting room devices), including lifecycle management, inventory accuracy and operational readiness.
  • Utilize modern endpoint management tools (e.g., Intune) to monitor and maintain device compliance and performance.
  • Support identity and access management (IAM) processes.
  • Maintain a high level of customer service and professionalism while supporting employees in person and remotely.
  • Increase self-service deflection through automation and knowledge improvements.
  • Coordinate with the Security and Network teams with alerts and take corrective action.
  • Coordinate support coverage and maintain service levels; proactively identify workload risks and recommend adjustments.
  • Develop and maintain scripts for automation, reporting, and configuration tasks.
  • Demonstrated use of AI and automation for process improvement within the support function.
  • Manage and engage with software and hardware vendors.
  • Contribute to projects, initiatives, and technology adoption aligned with IT strategies.

Qualifications

Minimum Qualifications

  • A minimum of three years of experience in IT support or systems administration is required.
  • Associate degree or equivalent years of professional experience.
  • Modern Desktop Administrator Associate Certification, or equivalent technical certification.
  • Strong analytical and problem-solving skills
  • Customer-centric approach with empathy and patience.
  • Detail-oriented with a commitment to documentation and process adherence.
  • Demonstrated ownership mindset, collaborative working style, customer focus, and commitment to continuous improvement.
  • Brings natural curiosity and a rapid learning mindset, proactively exploring new ideas, technologies, and improvements.
  • Acts as an excellent communicator, providing clarity and professionalism across verbal and written interactions.
  • Demonstrates strong adaptability, adjusting quickly to changing priorities while maintaining consistent performance.
  • Collaborative team player who contributes to a positive work culture.

Preferred Qualifications

  • Advanced skills in Modern Endpoint Management, including Windows 11, Autopilot and Endpoint Analytics
  • Experience supporting and troubleshooting applications (Microsoft M365, PDF annotation, Microsoft Teams and other SaaS applications)
  • Experience with using remote monitoring and management tools (RMM)
  • Proficient with Azure Active Directory, Microsoft 365 Admin Centers, Intune, Configuration Profiles and other cloud-based services
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic routing/switching principles.
  • Knowledge of security best practices and tools (Conditional Access, Defender, BitLocker, MFA).
  • Works effectively with minimal day-to-day supervision, exercising sound judgment to prioritize work, resolve complex issues, and drive outcomes in a dynamic environment.
  • Exposure to ITIL/ITSM practices and ticketing systems, experience with Freshservice is a plus
  • Experience with PowerShell and a basic understanding of scripting in other languages (e.g., Bash, Python)
  • Exposure to Secure Access Service Edge (SASE), Zero Trust Architecture (ZTNA) technologies and/or NIST compliant environments is a plus.

 

 

Benefits

Health/Dental/Vision Insurance

Short-term & Long-term Disability

401(k)

Tax Savings Plans

PTO/Holidays

Email Your Resume In Word To
[email protected]
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : KL2-1985135 — in the email subject line for your application to be considered.
Kyle Lesser – Recruiting Manager

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

This job was first posted by CyberCoders on 04/24/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at [email protected] to make arrangements.

Copyright © 2026 Everforth, Inc. All rights reserved.

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