Overview
Network Security Back Office Manager Jobs in Riyadh, Saudi Arabia at sirar by stc
Title: Network Security Back Office Manager
Company: sirar by stc
Location: Riyadh, Saudi Arabia
About the Company
Advanced technology and cybersecurity company (sirar) established by stc, the region’s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments. As experts in business security and privacy. We offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently.
Responsibilities:
- Oversees IT system security as a subject matter expert on IT System security and providing up to level-3 support.
- Oversees escalations and provide advisory and support function to front office / back office.
- Acts as technical reviewers in change management process and continuous improvement.
- Acts as technical reviewers in Fault management process and continuous improvement.
- Works on problem determination analysis and resolution techniques.
- Verifies root cause analysis / incident reports prepared by L1 L2 engineers and where needed perform root cause Analysis and generate Incident Reports for complex issues.
- Opens clients trouble tickets with vendors TSS.
- Coordinates system changes with appropriate teams to minimize disruption.
- Coordinates and communicates issues requiring escalation to different teams and initiate follow up procedures pertain
- Handles/Solves the support tickets (New configuration, change requests, and troubleshooting issues).
- Monitors security incidents and breaches.
- Hardens the security systems configuration and settings.
- Provides technical consultation for onboarding clients.
- Maintains subject matter expert level of expertise on technologies/platforms deployed in managed networks.
- Advice in taking actions upon them with the latest vulnerabilities.
- Contributes to the overall success of the company by performing all other duties and responsibilities as assigned by line manager.
Academic Qualification :
- Bachelor’s degree in Cybersecurity, Computer Science/Engineering, Information Technology, or related discipline.
Professional Certificate :
- Industry recognized security certifications such as CCNP Security, CCIE, CISSP or equivalent related certifications are preferred.
- Technology/Vendor based certifications are preferred.
- Operating systems certifications such as MCSE and RHCSA is preferred.
Years of Experience :
- 7+ years in relevant experience.
Skills :
- Proven experience in network security operations, preferably in a telecom environment
- Strong understanding with next-generation firewalls (e.g. FortiGate, Palo Alto, Cisco-FTDs), IPS, NAC, VPNs (IPSEC, Dial-up, SSL etc), NAT.
- Advance knowledge in IT security infrastructure.
- Strong endpoint security (DLP, AV, DAM, EDR/NDR and XDR).
- Strong web and email security understanding.
- APT, sandboxing, SSLV offloading and PKI fundamentals and concepts.
- Advance proficiency in communicating effectively with a range of security professionals and to simplify complex technical issues.
- In-depth knowledge of security protocols and principles.
- Proficiency in networking technologies, network security and network monitoring solutions.
- Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues
- In-depth understanding of TCP/IP, network protocols, packet capture, WireShark, tcpdump.
- ITIL fundamentals, Problem, Incident, Change and Release Management.
- Virtualization and Storage Solid understanding.
- Comprehensive understanding of information security policies and best practices in identity management.
- Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues.
- Excellent communication, reporting and time management skills.
Important Notice for Candidates:
By submitting your application, you confirm that you have read and understood sirar's Candidate Privacy Notice and agree to the processing of your personal data in accordance with it.
