Overview
Project Administrator Jobs in Gauteng, South Africa at Altron Digital Business
Title: Project Administrator
Company: Altron Digital Business
Location: Gauteng, South Africa
At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.
Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.
We are committed to providing the best solutions to save money and help our clients’ business grow with a robust IT ecosystem that supports digital transformation.
Are you an organised, people-focused administrator who thrives in fast-paced IT environments?
We are looking for a Project Administrator to play a key coordination role in a large-scale PC refresh rollout — acting as the vital link between end users, field technicians, and the project team.
What you'll do
- Schedule and confirm PC refresh appointments with end users via phone, MS Teams, and email
- Manage appointment calendars aligned to technician capacity and field team planning
- Send pre-appointment communications including readiness instructions (data backup, access, device handover)
- Handle rescheduling, cancellations, and no-shows — keeping all stakeholders informed
- Capture and maintain accurate records in tracking tools (Astea/Service Call, spreadsheets, project tracker)
- Coordinate with the Project Manager, site contacts, and field management to resolve scheduling blockers
- Provide daily/weekly progress updates on appointments booked, completed, and outstanding
What we're looking for
- Matric certificate or diploma in Administration, Business Management, IT or related field
- 2+ years in a customer service, call centre, service desk, or scheduling/dispatch role
- High-volume experience handling telephonic, email, and Teams communication
- Proven ability to manage ITSM/CRM tools, tickets/work orders, and maintain accurate system records
- Experience producing reports and consistently meeting SLAs and targets
- Project Administration / PM fundamentals short course (advantageous)
Must-have requirement:
Astea experience is non-negotiable. Applications without demonstrated Astea experience will not be considered.
Note: Although this is a remote position, there may be the requirement to be in-office.
If you're detail-oriented, calm under pressure, and know how to keep complex schedules moving — we'd love to hear from you.
Disclaimer:
Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.
https://www.altron.com/privacy-policy
Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.
Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps.
Should you not receive feedback within 2 weeks, please consider your application as not successful.
In the meantime, we encourage you to explore our company's website.
