Overview
Security Manager Jobs in Glasgow, UK at Mitie Group plc.
Company Information
Company name:
Landsec – Buchanan Galleries
Job Title:
Security Manager
Reporting to:
Soft Services Manager
Address:
Buchanan Galleries Shopping Centre, 220 Buchanan Street, Glasgow G12FF
Qualifications
- Proven experience in security supervision or management within a busy, public‑facing environment.
- Strong understanding of security operations, access control, CCTV systems, and incident management.
- Knowledge of relevant legislation and standards, including the Private Security Industry Act, Data Protection Act, and health & safety regulations.
- Valid SIA licence door supervisor / security guarding licence.
- Valid SIA PSCCTV Licence.
Experience
- Experience leading and managing a security team in a high‑footfall environment such as retail, leisure, transport, or corporate estates.
- Demonstrated ability to plan rotas, allocate duties, and manage staff performance.
- Experience conducting security audits, inspections, and compliance checks.
- Proven ability to manage incidents, write reports, and liaise with emergency services.
- Experience working with access control, alarm systems, and CCTV monitoring.
Desirable Experience
- Experience with in a shopping centre, retail destination, or large multi‑tenant environment.
- Experience managing budgets, stock control (uniform, PPE, equipment), and procurement.
- Experience working with external contractors, service partners, or multi‑disciplinary teams.
Skills & Abilities
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent communication skills with staff, tenants, visitors, and senior management.
- Ability to prioritise tasks, respond quickly to incidents, and remain calm under pressure.
- Strong organisational and time‑management abilities.
- Competent in IT systems including incident reporting tools, email, scheduling software, and security platforms.
- Ability to produce clear, accurate written reports and maintain detailed records.
Desirable Skills & Abilities
- Ability to analyse security data, trends, and performance metrics to improve service delivery.
- Confidence in handling conflict, performance issues, and sensitive situations professionally.
- Ability to deliver training, briefings, and scenario‑based exercises.
Personal Qualities
- Reliable, proactive, and committed to maintaining high security and service standards.
- Customer‑focused with a professional, approachable manner that supports a positive guest experience.
- Flexible and able to work shifts, including early mornings, evenings, weekends, and peak trading periods.
- Calm, resilient, and adaptable in a fast‑paced, dynamic environment.
- Strong attention to detail and a commitment to compliance.
Desirable Personal Qualities
- Interest in continuous improvement, innovation, and enhancing the guest experience.
- Willingness to undertake further training and professional development.
Role Purpose
The Security Operations Manager is responsible for leading all security, front‑of‑house, loading bay, and estates support functions to deliver a safe, welcoming, and service‑driven environment. The role ensures that every interaction across the estate—whether with tenants, visitors, contractors, or colleagues—reflects the highest standards of guest experience while maintaining robust security, compliance, and operational excellence.
Key Responsibilities Leadership & Team Management
- Lead and manage teams across the Security Control Room, Front of House, Loading Bay, and Main Estates, ensuring a cohesive, guest‑focused service culture.
- Act as the out‑of‑hours lead (where applicable), ensuring all incidents are handled professionally, efficiently, and with minimal disruption to guests.
- Conduct regular 1:1s, welfare meetings, appraisals, and mid‑term reviews to support staff development and wellbeing.
- Ensure all personnel are fully trained, licensed, uniformed, and equipped to deliver both security and exceptional guest service standards.
- Oversee recruitment, screening, interviewing, onboarding, and the 16‑week induction programme for all new starters.
Guest Experience & Service Excellence
- Champion a hospitality‑led approach across all security and front‑of‑house operations, ensuring guests feel safe, welcomed, and always…
Title: Security Manager
Company: Mitie Group plc.
Location: Glasgow, UK
Category: