Overview
Senior Security Engineer Jobs in Melbourne, Victoria, Australia at XPT Software
Title: Senior Security Engineer
Company: XPT Software
Location: Melbourne, Victoria, Australia
Infrastructure IAM : Azure Entra, Microsoft AD, Enterprise Access Model, GPO, Intune, PKI, RBAC
Job Description:
- This role is an Operational & Engineering role. – Operations will be a large part of the role, but there may be requirements to perform engineering work also.
- Must have hands-on technical experience. Ideally having technical depth in multiple areas.
- Must be able to perform operational support end-to-end : triage, assess, identify root causes of issues, develop a remediation plan and configuration, execute the change, test, document.
- Operational experience in a large enterprise.
- Provide operational support following ITIL best practice processes as well as Client's processes
- Receive Knowledge Transfer post project handover.
- Ensure technical understanding of systems, technology, implementation.
- Perform day to day operations, monitoring, maintenance, incident response, service request fulfillment, problem management and root cause analysis.
- Perform continuous improvement activities
- Able to stabilize new operational environments
- Able to synthesize and procedurise operational processes into repeatable, modular, standard operating procedures (SOPs) and Runbooks.
- Able to train junior or lesser experience team members
- Clear excellent communicator
- Develop quality documentation, runbooks, procedures, processes
- Develop systems, automation, processes that multiplies efficiencies in operational processes
- Develop and/or implement tools that are supportable, maintainable, sustainable that help simplify, automate monitoring, alerting, maintenance of systems within supported services.
- Be available to respond to Major Incidents
- Develop Change Plans and implement quality changes with defined and robust implementation and rollback plans
- Improve technical and procedural documentation
- Proactive in driving improvement
- Must have ServiceNOW experience
- Must understand Incident Management, Service Management, Problem Management, Change Management, Major Incident Management within a large enterprise context
- Energy or Resource experience preferred – Not mandatory
- This role has aspects of an operational role, must be able to function and think under pressure. Able to communicate clearly and collaborate with technical stakeholders across different disciplines.
- This role is operational in nature, must be willing to accept certain level of on-call work after hours or at ad-hoc on demand time depending on business needs. (Be willing to be contactable after hours)
- This role may require engineering – Design, Configuration, Implementation work.
