Overview
Supervisor Jobs in London, England, United Kingdom at Vigilant Security
Title: Supervisor
Company: Vigilant Security
Location: London, England, United Kingdom
Job Purpose
The Supervisor leads front-of-house and security operations, delivering a seamless, premium workplace and visitor experience. The role combines leadership, customer experience, concierge and security oversight, ensuring a safe, welcoming and highly professional environment.
Working collaboratively across the wider operation, the Supervisor promotes a "One Team" culture, drives communication and consistency, and acts as an ambassador for both PROception and the Client. Operating on a 12-hour rotational shift pattern (3 Days / 3 Nights / 3 Off), the Supervisor ensures smooth daily operations, full compliance with standards, and keeps the Security Manager and Client informed of all incidents, risks and operational matters.
Key Responsibilities
- Access Control Monitoring – Oversee access systems and ensure secure entry.
- Alarm & Emergency Response – Respond to alarms, fire panel activity and emergency protocols.
- CCTV Operations – Monitor systems, conduct audits, report faults and manage evidence downloads.
- Customer & Client Communication – Maintain professional communication with all stakeholders.
- Daily Records – Update EDOB, complete handovers and maintain accurate documentation.
- Incident & Fault Reporting – Complete incident reports, escalate discrepancies and log faults.
- Fire Evacuation Control – Take command out of hours and support seek-and-search operations.
- Health & Safety Compliance – Ensure officers follow all H&S procedures.
- Key & Pass Management – Maintain accurate signing in/out and produce passes.
- Lift Entrapment Response – Liaise with Jackson Lifts and manage emergency phones.
- Operational Communication – Respond to emails, relay updates and ensure clarity.
- Professional Standards – Enforce conduct, presentation and behavioural expectations.
- Scheduled Checks – Complete daily/weekly/monthly checks and ensure compliance.
- SOP Compliance – Ensure adherence to Assignment Instructions and SOPs.
- Team Leadership – Manage rotations, breaks, uniform standards and performance.
- Training & Competency – Support onboarding, ensure training completion and maintain team knowledge.
Operational Control & Leadership
- Operational Command – Maintain full control of the Control Room and all systems.
- Primary Point of Contact – Lead daily operations and act as the main on-site contact.
- Control Room Oversight – Supervise CCTV, access control, radios, alarms and incident logging.
- Security Manager Liaison – Maintain continuous communication and escalate issues promptly.
- Service Delivery Standards – Ensure consistent 5-Star service.
- Shift Continuity – Ensure seamless handovers and accurate EDOB entries.
- Leadership Presence – Maintain a calm, visible and authoritative supervisory presence.
What We Offer
- Competitive Salary – Corporate-sector pay.
- Training & CPD – Bespoke learning and development.
- Licence Upskill – Support where applicable.
- Employee Benefits – Perk Box, Cycle to Work, social events, recognition schemes.
- Wellbeing Support – Mental health helpline and Health Cash Plan.
- Uniform Care – Laundry service for tailored uniform.
- Pension Scheme – Employer pension contributions.
