Overview
Systems Engineer – Unified Endpoint Management Jobs in Amman, Amman, Jordan at TJDEED Technology®
Title: Systems Engineer – Unified Endpoint Management
Company: TJDEED Technology®
Location: Amman, Amman, Jordan
Company Description
TJDEED Technology is a digital transformation and IT solutions company headquartered in Jordan, with branches across several Middle Eastern countries. The company helps organizations enhance their operations through services such as IT service management, cybersecurity, cloud solutions, infrastructure, AI, and automation.
About the Role
We're looking for a motivated Systems Engineer to join our growing Systems & Security team. In this role, you'll be responsible for the deployment, configuration, and day-to-day administration of enterprise Unified Endpoint Management (UEM) solutions.
You'll work directly with customers and internal stakeholders to implement, troubleshoot, and optimize endpoint management platforms across diverse IT environments. This is a client-facing technical role that offers real ownership, continuous learning, and direct exposure to enterprise infrastructure projects from day one.
What You'll Do
- Deploy, configure, and administer Ivanti EPM (and other UEM platforms) across customer environments
- Install and manage the Ivanti Engine-Based Agent (EBA) across Windows endpoints, including troubleshooting agent health, inventory, and communication issues
- Configure and manage patch management workflows — from content download and vulnerability scanning through to approved deployment and compliance reporting
- Build and maintain software distribution packages and delivery tasks
- Support OS deployment (OSD) and device provisioning workflows using PXE, WinPE, and provisioning templates
- Administer SQL Server databases backing EPM deployments, including basic health checks, backup validation, and performance monitoring
- Configure Active Directory integration, LDAP/LDAPS directory sync, and RBAC role assignments
- Investigate and resolve technical issues raised by customers, documenting root cause and resolution clearly
- Perform pre-deployment environment assessments and validate readiness against pre-requisite checklists
- Participate in customer-facing meetings, providing clear technical updates and progress reporting
- Contribute to technical documentation including design documents, runbooks, and knowledge base articles
What We're Looking For
Experience
- 1–3 years of hands-on experience in a Systems Engineer, IT Administrator, or Endpoint Management role
- Practical experience with at least one UEM or endpoint management platform — Ivanti EPM strongly preferred; Tanium, SCCM/MECM, Workspace ONE, or Jamf also considered
- Working knowledge of Microsoft SQL Server — running queries, checking job histories, basic backup/restore operations
- Solid understanding of Windows Server and Windows 10/11 administration
- Experience with Active Directory — user/computer management, GPO, LDAP, OU structure
- Familiarity with IIS configuration and Windows networking fundamentals (DNS, DHCP, TCP/IP)
- Experience reading and interpreting log files and registry entries for troubleshooting purposes
Technical Skills
- Ivanti EPM: inventory, patching, software distribution, remote control, agent deployment
- Windows Server 2016 / 2019 / 2022 administration
- Microsoft SQL Server — basic DBA operations, SSMS, query execution
- Active Directory and Group Policy administration
- Networking: TCP/IP, DNS, firewall ports, VLANs (conceptual understanding minimum)
- PowerShell scripting for automation and troubleshooting (basic to intermediate)
- Understanding of PKI, SSL certificates, and TLS basics
Soft Skills & Working Style
- Methodical, structured troubleshooter — you gather facts before drawing conclusions
- Clear and professional communicator, comfortable in customer-facing situations
- Able to manage multiple concurrent tasks across different projects without dropping the ball
- Takes ownership of issues and follows through to resolution — you don't leave things half-done
- Comfortable working both independently and as part of a collaborative team
- Eager to learn, open to feedback, and continuously building your technical depth
Nice to Have
- Experience with Ivanti Neurons, ISEC (Endpoint Security), or EPMM
- Exposure to Linux (RHEL, Ubuntu) administration
- Experience writing technical documentation (HLDs, runbooks, pre-requisite docs)
- Any Ivanti, Microsoft, or CompTIA certification (or currently working toward one)
