Overview
Team Leader, Global Security Operations Jobs in Toronto, Canada at Allied Universal
Overview
Allied Universal is North America’s leading security and facility services provider with approximately 300,000 service personnel. We foster a promote‑from‑within culture and offer comprehensive benefits for most full‑time positions.
Job Description
We are seeking a dedicated and experienced Global Security Operations Centre (GSOC) Team Leader to join our team at a client site. The GSOC operates 24/7/365 as the intake, triage, and response hub for physical security occurrences across the enterprise. This role involves on‑shift supervision and management, fostering a culture of collaboration and accountability within the team.
Position
Team Leader, Global Security Operations
Location:
Downtown Toronto
Department:
Global Security Operations Centre
Reports To:
GSO Operations Manager
Job Type: Full‑time – 6 Week Continental Rotating Shifts with day and night shifts (84 Hours biweekly). All hours are in the office; no remote shifts.
Pay Rate: $80,000–$90,000
Key Responsibilities
Leadership & Management
Lead a diverse team of security professionals, fostering a collaborative and high‑performance culture.
Supervise GSOC shift teams, ensuring timely and effective resolution of physical security occurrences.
Develop and implement strategic initiatives to enhance GSOC operations.
Promote an environment of accountability and ownership among team members.
Work under pressure and manage multiple priorities.
Continuous Improvement
Identify opportunities for process enhancements and implement best practices to increase operational efficiency.
Regularly review and update standard operating procedures to adapt to evolving physical security threats.
Mentorship & Development
Provide guidance and support to team members, enabling professional growth and skill development through a tiered plan.
Deliver coaching, training, and skill development to ensure high standards of response during incidents.
Operational Excellence
Oversee GSOC shift operations, ensuring timely responses to physical security incidents.
Collaborate with cross‑functional teams for a cohesive approach to physical security across the organization.
Occurrence Management
Ensure incidents are triaged effectively and timely alerts are sent according to threat level, business impact, and proximity to client site locations or employees.
Conduct post‑incident reviews to identify lessons learned and areas for improvement.
Qualifications
5+ years of experience in security operations, with at least 2 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to influence and inspire others.
Proven ability to thrive in a fast‑paced and high‑pressure environment.
Strong understanding of physical security protocols, incident response, and risk management.
Relevant certifications such as CPP, PSP, APP are a plus but not mandatory.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
Bilingual (French/English) is an asset.
Benefits
Participation in the Company Health and Dental plan.
Paid vacation and other wellness benefits.
Educational assistance programs.
Career growth and advancement opportunities.
Paid training and development programs.
Disclaimer
As part of our standard hiring process, all candidates considered for employment with Allied Universal are required to undergo a background check. This may include criminal history, employment verification, education verification, and professional references.
Equal Employment Opportunity Statement
Allied Universal is an inclusive and equitable employer, encouraging applications from qualified women and men, including persons with disabilities, members of visible minorities, and Aboriginal persons.
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Title: Team Leader, Global Security Operations
Company: Allied Universal
Location: Toronto, Canada
Category: