Overview

Senior IT Infrastructure Manager Jobs in Dubai, United Arab Emirates at Gloria Jeans

Title: Senior IT Infrastructure Manager

Company: Gloria Jeans

Location: Dubai, United Arab Emirates

We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, over 7,000 employees and close to 1 billion USD revenue. We bring style and value to millions offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving.

Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent

.
Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscap

e.
We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millio

ns.
We are seeking a versatile and technically sound IT Infrastructure Specialist to manage and optimize our technology foundation. This role is critical in ensuring the 24/7 availability of our core systems—from the data center and cloud environment to the Wi-Fi and network connectivity in the corporate office and retail stores, eCommerce and Marketpl

ace.
The ideal candidate will have a "hands-on" approach, ensuring that our corporate offices, warehouses, and retail stores across the UAE operate on a secure, scalable, and high-performing infrastruc

ture.
Key Responsibi

litiesServer & Cloud Administr

  • ation:Hybrid Infrastructure: Manage and maintain on-premise servers and cloud instances (Azure, AWS, or Google C
  • loud).Virtualization: Administer VMware or Hyper-V environments, ensuring optimal resource allocation and backup h
  • ealth.M365 Management: Act as the lead administrator for Microsoft 365, including Exchange Online, SharePoint, and

Teams.
Network & Connec

  • tivity:Retail Connectivity: Design and troubleshoot robust network solutions for retail stores, ensuring seamless SD-WAN, VPN, and Wi-Fi connectivity for POS and customer-facin
  • g apps.Security: Manage firewalls (Fortinet, Cisco Meraki, Juniper or Palo Alto), endpoint protection (EDR), and ensure network-level security across all loc
  • ations.Infrastructure Monitoring: Implement and monitor system health using tools like PRTG, SolarWinds, or

Nagios.
Project Support & Store R

  • ollouts:Disaster Recovery: Maintain and regularly test the IT Disaster Recovery (DR) plan to ensure business con
  • tinuity.Vendor Management: Coordinate with local hardware vendors and service providers in the UAE to ensure SLAs
  • are met.Store Openings: Lead the IT infrastructure setup for new store openings, coordinating with mall management and local ISPs for cabling, rack installation, and internet provi
  • sioning.Systems Infrastructure: Lead the IT infrastructure setup for newly build-up systems to be i

n place.
Requirements & Quali

ficationsEx

  • perience:7–13 years of experience in IT Infrastructure or Systems Admini
  • stration.Prior experience in Retail, Fashion, or Consumer products, is preferred (not ma

ndatory).
Technic

  • al Skills:Operating Systems: Advanced proficiency in Windows Server (2016/2019/2022) and Linux env
  • ironments.Networking: Solid understanding of VLANs, Routing, Switching, and Wireless LAN in a multi-site retail en
  • vironment.Certifications: MCSE, CCNA, or Azure/AWS certifications are highly
  • desirable.Hardware: Experience with server hardware (HP/Dell), storage (NAS/SAN), and structure

d cabling.
S

  • oft Skills:Problem Solving: Ability to perform root-cause analysis for complex infrastructu
  • re outages.Urgency: Understanding the critical nature of retail "Prime Time" and responding to outages with high speed and

precision.
UAE Specific R

  • equirements:Regional Logistics Knowledge: Understanding of UAE/GCC customs requirements and free zone (e.g., JAFZA) logistics workflow
  • s is a plus.Language: Professional fluency in English

(Mandatory).

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