Overview
Service Leader – Security Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Shangri-La Group
Title: Service Leader – Security
Company: Shangri-La Group
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department: Security
Reports To: Director Of Security
Job Summary: As a Service Leader – Security, you are expected to lead by example while ensuring a safe and secure environment aligned with Shangri-La’s service standards. You will maintain operational oversight, manage incidents effectively, support guest interactions, and lead your team to uphold compliance, professionalism, and continuous improvement.
Key Responsibilities
- Supervise security staff to ensure duties are carried out efficiently and in accordance with hotel standards and procedures.
- Oversee control of movement for packages, materials, and property entering and exiting the hotel.
- Ensure security staff remain vigilant and aware of potential security threats and their responsibilities.
- Respond to emergency situations in line with established Emergency Response Team (ERT) procedures.
- Enforce hotel rules and regulations and ensure compliance by all security personnel.
Job Requirement
- Proficient in oral and written English and Malay.
- Minimum of 3 year of relevant experience in the Hotel or Security Industry.
- Strong sense of responsibility, calm and decisive in handling affairs, with keen ability to identify security risks.
- Willing to work in shift.
- First aider certificate.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
